Shipping policy
Thank you for shopping at MyBrainOnScratch. We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below
1. Shipping Coverage
We currently ship to all regions across Lebanon.
International shipping is not available at this time.
2. Delivery Timeframe
- Orders are typically processed on the same day
- Once shipped, delivery usually takes 1-3 business days, depending on your location in Lebanon
- You will receive a confirmation via SMS or email once your order is dispatched.
Note: Delivery times may vary slightly during holidays or high-demand periods.
3. Delivery Service
We partner with a trusted third-party delivery service, Wakilni, to ensure reliable and secure delivery of your order.
The delivery partner will contact you directly to coordinate drop-off.
4. Shipping Fees
A flat delivery fee of $4 will apply and will be shown at checkout.
Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website or social media.
5. Order Tracking
At this time, real-time tracking is not available. However, you may contact us or check your order through Wakilni's website at any time to check the status of your order.
6. Delivery Issues
- If your package is delayed, lost, or arrives damaged:
- Please contact us immediately at 📧 dinagreige@icloud.com or 📞 +961 71 610 810
- We’ll coordinate with the delivery provider to resolve the issue as quickly as possible.
7. Incorrect or Incomplete Addresses
Please double-check your shipping information before placing your order.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
8. Contact Us
For any shipping-related questions or concerns, feel free to reach out:
📧 dinagreige@icloud.com
📍 Based in Lebanon